Shipping policy

 

Shipping Policy

Thank you for shopping with us at Matebele Concept. Below is everything you need to know about how we handle shipping. 

 

1. Processing Times

Standard orders are processed within 7 and 10 business days and priority orders are processed between 3 and 5 working days. Orders are not shipped or delivered on weekends or holidays.

Please allow additional time during high-volume periods. 

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

3. International Shipping

We ship world wide. International shipping can take up 12 to 14 working days in addition to the order processing period. 

Please note international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

 

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

 

5. Delays & Issues

While we aim to meet delivery timelines, delays may occur due to weather, customs, or courier issues. We are not liable for delays once your order has left our warehouse.

If your order hasn’t arrived within 12–15 business days, please contact us at sales@matebeleconcept.com  or WhatsApp +27 69 661 4537

 

6. Incorrect Addresses

Please double-check your shipping details at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses or information provided by the customer.

7. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 2 working days of delivery. We’ll work with the courier to resolve the issue.

 

Need Help?

 

For any shipping-related inquiries, please contact us at: sales@matebeleconcept.com or WhatsApp +27 69 661 4537